Congratulations on purchasing Bella Cera hardwood flooring. All Bella Cera Wood Floors are manufactured under the strictest quality controls. We hope you will enjoy your new floor at home.

The Manufacturer is pleased to offer you the following Residential Warranty Program on all Bella Cera prefinished flooring products installed following recommended installation guidelines and complying with floor maintenance procedures and specific relative humidity conditions within your home.

This residential warranty is extended to the original purchaser of the Bella Cera prefinished hardwood floors. It applies strictly to residential and light commercial environments (business offices only). This warranty is not transferable to subsequent owners.

Pre-Installation Warranty
Bella Cera hardwood floors are manufactured to the highest quality standards. However, it is the duty of the owner and installer to inspect each plank for quality, color, and finish before installation. This warranty does not cover materials with visible defects once they are installed. Please immediately contact your retailer if you are not satisfied with the planks before cutting it. Since wood is a product of nature, standard industry practice allows for up to 5% flooring shipped to have milling, handling, finish and/or grade defects. This warranty applies only to material that is excess of this 5%. The Manufacturer will replace or refund the purchase price of material deemed to be defective in excess of this 5%.

Full Lifetime Structural Warranty
The Manufacturer offers a lifetime warranty to the original purchase that our engineered flooring products will not delaminate, if our flooring is not exposed to excessive moisture.

25-year Finish Warranty
The Manufacturer warrants to the original purchaser that, when maintained according to its care and maintenance recommendations, Bella Cera floor will not wear through for 25 years. If there is a problem with wear through, it must exceed 10% of the surface area for this warranty to cover.

Radiant Heat
Bella Cera floors are not recommended or warranted to be installed over radiant heated sub-floors.

Warranty Exclusions
• Improper storage, handling or installation of flooring. Squeaking and/or cracking by any cause other than the mis-manufacture of the flooring.
• Man-made or natural disasters including, but not limited to, leaking or broken plumbing, fire, flood, earthquake, or standing water during or after construction.
• Any problems to the wood relating to sub floor moisture emissions, or adhesive bond issues
• Any damage to the wood flooring related to excessively humid or excessively dry environmental conditions
• Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, subfloor material, fasteners, patching or leveling compounds. These situations are considered to be part of the installation inspection process prior to installing the flooring. Do not install flooring if these situations exist.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to, not taking proper precautions to protect furniture legs and feet with felt protectors, dirty or improper casters, moving heavy objects without a dolly or protective plywood beneath.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters, or unusual foot traffic.
• Falling objects which can dent or fracture the flooring and finish.
• Moisture infiltration from sidewalls or from any surface other than through the subfloor.
• Construction traffic abuse to the surface of the flooring.
• Non-factory applied finish (by the owner or installer) including, but not limited to, refinishing or recoating.
• Normal color variations and natural characteristics of real wood products discovered AFTER the flooring is installed.
• The normal wearing of the finish in high traffic areas, pivot points, and seating areas. Gloss reduction is not considered wearthrough, and therefore is not covered under the finish warranty.

Additional Terms of the Warranty
The foregoing sets forth the Manufacturer's sole obligations and liability under the Warranty. The Warranty is an exclusive remedy and is in lieu of all other express and/or statutory warranties. The Manufacturer disclaims all warranties not expressly set for the above.

To File a Claim
If you need to file a claim under this Warranty Program, you must first contact your retailer or builder within 3 months of experiencing a problem.

A written notice of claim must be filed within the warranty coverage period. Information verifying date of purchase, identity of the original purchaser, and invoices as proof of purchase will be requested. The floor must have been purchased from an authorized dealer and entirely paid for. The purchase of Bella Cera hardwood flooring from an unauthorized dealer or via Internet will automatically void any manufacturer's warranty.